Last updated: 26 October 2026
PHI Kalinka – Mental Health Center (“Kalinka”, “we”) respects your privacy. This policy explains what personal data we collect through kalinka.mk, why and how we use it, and what your rights are, in line with the Personal Data Protection Law of the Republic of North Macedonia.
Who is the data controller
PHI Kalinka, Franc Rozman 2B, Vlae, 1000 Skopje. Email: [email protected], phone: +389 2 206 0196.
What data we collect
- Contact form: name, phone, email, the service or specialist you choose and your message. Your message may contain information about your child’s health – please only write what we need to book a first appointment.
- Visit statistics (Google Analytics 4): only with your consent – anonymised data on which pages are visited, the type of device and the country/city.
- Technical data: IP address and browser data logged by the server for security.
Why we use it
- To answer your request and book an appointment (steps taken at your request / your consent).
- To improve the website based on aggregated statistics (your consent to analytics cookies).
- To keep the website secure and prevent abuse (legitimate interest).
We do not sell your data or use it for advertising.
How long we keep it
Contact form messages are kept as long as needed to communicate with you, and no longer than 12 months if you do not become a patient. Patient records are kept as required by health-record regulations. Google Analytics data is kept for 14 months.
Who has access
Kalinka’s clinical team and administration. Technical processors: the website hosting provider, the email provider and Google (Google Analytics 4 and Google Search Console). Google may process data outside Europe under standard contractual clauses.
Google Search Console
We use Search Console to see how the website appears in Google Search. It sets no cookies on your device and collects no data about you personally.
Your rights
You can request access to, correction or deletion of your data, restriction of processing and data portability, and you can withdraw consent at any time. Write to [email protected]. You can also complain to the Personal Data Protection Agency (azlp.mk).
Cookies
Read more in our cookie policy.